General Terms and Conditions (GTC)
Company information
The tour operator for your trip is ZEST TRAVEL d.o.o., tour operator license #869, issued by the Ministry of Tourism in Slovenia, business address: Veliki Otok No. 44/b, 6230 Postojna Slovenia.
Booking a tour with the aforementioned Tour Operator constitutes your agreement to the Terms & Conditions below.
Please take time to carefully read the following terms and conditions for your own information and protection. It is your responsibility to ensure that you have read and understood the various terms associated with your contract before placing any bookings.
1. Our Agreement With You
Products and Suppliers
We are ZEST TRAVEL, a TOUR OPERATOR acting as intermediary or a “Booking Agent” for products and services that are not directly supplied by us (e.g., ground transportation, hotel accommodations, meals, tours, cruises, etc.) and we look forward to the opportunity to act as your booking agent for your travel needs. These general terms and conditions (the ‘GTC’) describe what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer. The terms “we”, “us” and “our” refer to ZEST TRAVEL. The term “you” and “your” refers to the customer visiting our website, booking a reservation through us or otherwise using our services; also, the term “you” and “your” include the first named person on the booking and all the persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
We sell a variety of travel related products from different suppliers and service providers (“Suppliers”). Each Supplier has its own terms and condition that are applicable to your arrangements in addition to our general terms and conditions, and you should make sure you understand them. Certain software and content found on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions. Our website can be found at https://zestravel.com.
When you make a booking, you guarantee that you have the authority to accept, and do accept on behalf of your party, the terms of these booking conditions. This contract is made on the terms of these booking conditions, which are governed by Slovenian law, and the jurisdiction of the Slovenian Courts.
ZEST TRAVEL acts always as a booking agent or disclosed retail agent on behalf of the supplier(s) involved with your holiday booking. As a booking agent or disclosed retail agent, the company’s role is to ensure that all travel components/services booked correspond with what has been agreed with you at the time of booking. In the case of those components/services deviating from what has been agreed due to the supplier(s’) inability to honour the contract, then World Synergy Travel will open a communication dialogue between the relevant supplier(s) and the customer and will not be liable for any compensation claims. In this context, ZEST TRAVEL cannot be held responsible for any changes imposed by the suppliers nor can be considered liable for any omissions/mistakes, unless the latter occur due to our negligence. Ultimately, the customer will enter a trading relationship with World Synergy Travel, which will be restricted solely to the above-mentioned role of the company as a booking agent or disclosed retail agent, as well as with the various suppliers involved who will have the responsibility to provide in full the services/products advertised at the time of booking.
Deposits and Payment
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.
We do not make any charges for payments by debit card. Payments by credit cards might be subject to a handling fee.
If you do not pay your outstanding balance within 7 days after the due date, we reserve the right to cancel your booking at loss of deposit.
Upon your provision of your payment information, you are authorizing us to make the payment arrangements with the corresponding Suppliers.
We reserve the right to refuse personal checks as a method of payment.
If we have arranged a package, changes in transportation costs including the cost of fuel, taxes, fees, and exchange rates mean that the price of your travel arrangements may change even after you have paid in full.
All the prices mentioned in the brochures, website or offers are mentioned for one person, in EUR with VAT included.
If after receiving the full payment of all services initially agreed, you are requesting any other additional services, even if only agreed by email between Parts, ZEST TRAVEL has the right to issue invoice for the additional services and you have the obligation to fulfill all payment obligations before the end of the services provided by us, so before you leave the country.
Documentation
Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy.
Bookings, Cancellations and Changes
Booking and Changes
These terms of business set out the basis on which we arrange the travel arrangements on your behalf with the third-party suppliers.
When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party these terms of business. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
Any cancellation or amendment request must be sent to us in writing, by email, and will take effect on the day we receive this during the hours of 8am to 4pm. You must pay us the cancellation or amendment charge as stated in section Cancellation fees.
About changes and cancellations made by the Hotels, we will inform you as soon as reasonably possible. If we offer alternative accommodation or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so we will assume that you have accepted the change. In the extraordinary event of non-availability, due to overbooking or any other unforeseen circumstance of your booked hotel, a substitute hotel of the same rating will be offered. ZEST TRAVEL is not liable for any hotel relocation due to the over-booking hotel policies; ZEST TRAVEL shall have to present, if requested, all the documents provided by the over-booked hotel.
Our responsibilities are limited to making the booking in line with your instructions. We do not accept responsibility for any information about the accommodation that we pass on to you in good faith. However, if we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the total cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises because of our negligence or that of any of our employees whilst acting in the course of their employment.
The booking information that you provide to us will be passed on only to the relevant Suppliers or other persons necessary for the provision of your accommodation. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. In making this booking, you consent to this information being passed on to the relevant persons.
The hotel ratings shown on our website are from our suppliers own rating system and may not be the official rating of the accommodation. Star ratings and standards can differ from country to country and a 4-star accommodation in one country may not be the same standard of a 4 star in another. ZEST Travel cannot be held responsible for any misunderstandings relating to official or our suppliers’ own ratings.
Cancellation fees for hotels, programmes, and round trips
If you cancel your arrangements, you may be entitled to a (partial) refund, under the condition of the paragraph from below called “Cancellation fees”.
Refunds will only be paid to you once we have received the funds back from the Suppliers.
If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.
Cancellation fees
In case of a fixed reservation the pre-booked places are bindingly booked, and the client accepts the following cancellation fees:
For partially cancellations – less than 30% of the pre-booked contingent:
- In case of partially cancellation more than 8 days before group’s/client’s arrival, no cancellation fees are applied, except of special arrangements.
- cancellation 7 to 2 days before departure: 35% of the total (package) price.
- cancellation one day before departure, the day of departure itself or in case of “No show”: 100% of the total (package) price.
For partially cancellations but more than 30% of the pre-booked contingent, the following fees apply:
- more than 40 days prior departure: free of charge
- 21 to 39 days prior to departure: 35 % of the total package price
- 14 to 20 days prior to departure: 50 % of the total package price
- 7 to 13 days prior to departure: 75 % of the total package price
- 3 to 6 days prior to departure: 85 % of the total package price
- less than 3 days prior to departure: 100 % of the total package price
In case of total cancellation of a group the following fees apply:
- more than 40 days prior to departure of a group for which we have already been sent a booking status of more than 25 persons: 25% of the total package price.
- more than 40 days prior to departure, if we have not yet received a rooming list or if the booking status is less than 25 persons: free of charge.
- 21 to 39 days prior to departure: 35 % of the total package price
- 14 to 20 days prior to departure: 50 % of the total package price
- 7 to 13 days prior to departure: 75 % of the total package price
- 3 to 6 days prior to departure: 85 % of the total package price
- less than 3 days prior to departure: 100 % of the total package price
On individual and/or difficult dates (i.e. New Year) ZEST TRAVEL reserves the right to demand deposits, which are non-refundable in case of cancellation. For individual dates and/or difficult travel periods, ZEST TRAVEL furthermore reserves the right to modify its cancellation terms.
Strikes, unpredictable events
In case of strikes, any other unpredictable event or events that cannot be influenced by ZEST TRAVEL, ZEST TRAVEL will try the best to provide you the services booked. Such incidents cannot be mentioned as a reason for the cancellation of a journey. Under no circumstances ZEST TRAVEL will be responsible for any caused damage.
2. Your Agreement with Us
Your Acceptance of these Terms and Conditions
By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of these General Terms and Conditions, including its Parts 1-3 and any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (o) you are being denied access to the applicable travel related product or service, and (d) our right to debit your account for any costs we incur as a result of such violation.
You represent and warrant that (a) you are of sufficient age to use our services (at least 18 years old) and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and(c) the information supplied by you or members of your group is true and correct You are responsible for informing such other persons of all terms and conditions applicable to their (ravel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.
If You Change Your Booking
Where a change requested by you to your travel arrangements is permitted and possible, our standard service fees will apply. Please note that all reservation changes are subject to availability.
Changes to name details are not allowed by many airlines and other Suppliers. While we will endeavour make such a change, if necessary, please bear in mind that most airlines and Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.
Flights must be taken in the sequence they appear on your ticket or e-ticket confirmation. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.
If You Cancel Your Booking
If you cancel your arrangements, you may be entitled to a partial refund, under the condition of the paragraph from point 1 from above called “Cancellation fees”.
If You Have a Complaint
If you have a problem during your holiday, you must firstly inform the relevant local Supplier (e.g. your hotel, restaurant, cruise ship, etc.) immediately about the complaint and the issues must be solved at place, is possible. Should they be unable to resolve the matter, please immediately contact us by email: office@worldsynergytravel.com. If you fail to contact us on time, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this General terms and conditions. All the complaints have to be sent or communicated to ZEST TRAVEL in written form, within a maximum 7 calendar days after the end of the tour. Please note that you must firstly communicate your complaint to your relevant local Supplier, if not, a complaint addressed firstly to us shall not be relevant.
Travel Documents and Destination
It is your responsibility to ensure that all the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc.
Prior to booking international travel, we recommend that you review any Government’s prohibitions, warnings, and advisories applicable to your destinations. By offering travel to any destination, we do not represent that travel in such destination is safe or without risk.
Passport, Visa, and Immigration Requirements
It is your responsibility to fulfill the passport/identity card, visa, and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.
Insurance
Travel insurance is a vital part of your arrangements. We strongly recommend that all passengers are adequately insured before travelling abroad, for the whole duration of your journey. In any event, we strongly advise that you take out a policy of insurance to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
Travel Advice and Vaccinations
Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary or any special safety requests.
Use of our Services and Website
You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false, or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law.
Without our prior written permission, you may not (a) access, monitor or copy any content or information on our website using any “robot”, “spider” or other automated or manual device or program, (b) deep link to any portion of our website, or (c) “frame” or incorporate any portion of our website into any other website.
Privacy Policy
You consent to our processing and sharing of personal data/information about you and other members of your party that you have provided to us in accordance with the general terms and conditions. You represent that you have read and agree to the terms of our privacy policy, which can be found at our website.
3. Additional Terms
The information, software, products, and services provided by us or our suppliers or published on our website may include inaccuracies or errors, including pricing errors. We do not guarantee the accuracy of and disclaim all liability for any errors or other inaccuracies relating to such information that appears on our website. We expressly reserve the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
We reserve the right at any time to modify this Agreement without prior notice to you. Please refer to our website at https://zestravel.com from time to time to review the most current version of the GTC.
PAYMENT OF THE TOUR PRICE CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN.